At Adotem World LLC, your satisfaction is our priority. We aim to provide high-quality products and services, but we
understand that sometimes a return may be necessary. Please review our return policy carefully to ensure a smooth and
hassle-free return experience.
1. Eligibility for Returns
We accept returns under the following conditions:
● Timeframe: You have 30 days from the date of delivery to initiate a return.
● Condition: Items must be unused, in their original packaging, and in the same condition in which you received
them. Products showing signs of wear, damage, or alteration may not qualify for a refund.
● Proof of Purchase: A valid proof of purchase (such as an order confirmation or receipt) must be provided.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
● Gift cards
● Downloadable software products
● Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
3. Return Process
To initiate a return:
1. Contact Us: Email our customer support at [support@adotem.com] with your order number, a description of the
issue, and photos if necessary. Our team will review your request within 48 hours.
2. Return Authorization: If your return is approved, we will send you a Return Merchandise Authorization (RMA) and
detailed instructions on how to return your item.
3. Shipping Your Return: You are responsible for the cost of return shipping, unless the item was damaged or
defective upon receipt. Please ensure that your package is securely packed and shipped using a trackable shipping
method.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
● Processing Time: Refunds will be processed within 5-7 business days to your original payment method.
● Restocking Fee: A restocking fee of 10% may apply for non-defective items that are returned.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product,
contact us at [support@adotem.com] to initiate the process.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of receiving the item. Include photos of the
damage or defect in your email, and we will provide further instructions on how to proceed with your return or exchange.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period, please check your bank account or credit card statement
first. If the refund hasn’t been posted, contact your bank or credit card company, as it may take some time before it is
officially posted. If you’ve done all of this and still have not received your refund, please contact us at
[support@adotem.com].
8. Contact Information
If you have any questions about our return policy, please don’t hesitate to reach out to us at:
● Email: [support@adotem.com]
● Phone: +1 718 807 6373 , +1 917 436 9528
● Mailing Address: Adotem World LLC, 1333 Gipson Street, Far Rockaway NY 11691.